- Making weekly or monthly reports regarding the CS team performance
- Managing day to day activities for the CS team
- Make sure that every ticket is getting a response based on the SLA
- Able to adapt and make a quick response if there are any changes regarding the responsibilities
- S1 any major, from a reputable university (majoring in communication is preferred)
- Has experience as Call Center or Omni Chanel Team Leader, in the e-commerce/telecommunications industry min 1 year.
- Senior customer service can join with a minimum of 4 years of experience as a CS.
- Excellent knowledge of customer service systems or apps and have experience using Zendesk, Salesforce, Freshdesk, or any Omni Chanel for CS.
- Proficient in Ms. Office (Word, Excel, PPT) and G-suite
- Experience in handling customer & customer satisfaction oriented
- Excellent communication skills & Good Leadership Skills
- Good command in English both written and speaking
- Understand SLA metrics
- Logical and analytical thinking skills
- Willing to work in shift
Sertifikat Professional, D3 (Diploma), D4 (Diploma)
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