Team Leader Customer Service PT Zona Edukasi Nusantara (Zenius Education)

Job Description:

  1. Making weekly or monthly reports regarding the CS team performance
  2. Managing day to day activities for the CS team
  3. Make sure that every ticket is getting a response based on the SLA
  4. Able to adapt and make a quick response if there are any changes regarding the responsibilities


  1. S1 any major, from a reputable university (majoring in communication is preferred)
  2. Has experience as Call Center or Omni Chanel Team Leader, in the e-commerce/telecommunications industry min 1 year.
  3. Senior customer service can join with a minimum of 4 years of experience as a CS.
  4. Excellent knowledge of customer service systems or apps and have experience using Zendesk, Salesforce, Freshdesk, or any Omni Chanel for CS.
  5. Proficient in Ms. Office (Word, Excel, PPT) and G-suite
  6. Experience in handling customer & customer satisfaction oriented
  7. Excellent communication skills & Good Leadership Skills
  8. Good command in English both written and speaking
  9. Understand SLA metrics
  10. Logical and analytical thinking skills
  11. Willing to work in shift

Informasi Tambahan

Tingkat Pekerjaan
Sertifikat Professional, D3 (Diploma), D4 (Diploma)
Pengalaman Kerja
4 tahun
Jenis Pekerjaan
Penuh Waktu
Spesialisasi Pekerjaan

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